Retention & CRM Marketing

Maximize
Lifetime Value.

We turn one‑time buyers into repeat customers through thoughtful Email & SMS lifecycle automation.

Retention is a system.

We build an always‑on lifecycle engine that increases repeat purchases, strengthens loyalty, and grows LTV — without spamming your customers.

SegmentationAutomationsCreative SystemTesting

Lifecycle Strategy

Customer journey map, segmentation plan, and KPI targets aligned with LTV.

Flows & Automations

Welcome, browse/cart abandon, post‑purchase, win‑back, VIP — built and QA’d.

Creative System

Reusable email/SMS templates + messaging library designed for speed and consistency.

Deliverability & Compliance

List health, consent, suppression rules, SPF/DKIM checks and safe sending practices.

Reporting Dashboard

Weekly scorecard + attribution notes: LTV, repeat rate, revenue per recipient.

Optimization Loop

A/B tests, holdouts, cadence tuning, and continuous improvements every sprint.

How it looks in practice.

A quick look at what we deliver: automation maps, a reusable creative system, and clear reporting.

Flows

Automation map

Lifecycle flows connected by triggers, segments, and suppression rules.

Templates

Creative system

Reusable templates for email & SMS that keep brand consistent.

Reporting

Performance dashboard

Weekly scorecard: revenue per recipient, repeat rate, cohort trends.

The Lifecycle Engine

Welcome Series

A short welcome flow that sets expectations, builds trust, and guides the first action.

Cart Recovery

Win-Back

VIP & Rewards

Acquisition

Automated Flow Active

The right message, in the right channel.

Email builds trust. SMS converts intent. Push brings people back. We orchestrate the mix so it feels helpful — not noisy.

Get a retention audit

Examples

High-leverage automation for the full customer lifecycle. Perfect for education, offers, and storytelling.

Welcome #1Welcome to the family — here’s how to get the most value in 60 seconds.

Abandoned CheckoutYou left something behind. Complete your order and we’ll ship today.

Post‑PurchaseHow was it? Here are tips + recommended add‑ons based on your order.

SMS

Examples

Fast, high-intent nudges that convert. Great for reminders, back-in-stock, and time-sensitive drops.

Cart NudgeQuick reminder: your cart is saved. Want the link to checkout?

Back in StockGood news: your size is back. Reply YES to get the link.

VIP DropVIP early access is live. You have 2 hours before public launch.

Push / In‑App

Examples

On-site and app notifications to increase repeat visits and boost activation without discounting.

Browse AbandonStill thinking? See what’s trending right now.

MilestoneYou’re 1 step away from VIP — unlock rewards on your next order.

Re‑engageWe saved your favorites. Tap to pick up where you left off.

What “better retention” looks like.

Example outcomes after launching core flows + optimizing for 60–90 days. Your numbers depend on traffic, product, and offer strategy — but the pattern is consistent.

Increase in repeat purchase rate

Cohort retention lift

More revenue per recipient

Email/SMS efficiency

Lower churn in 60 days

Win‑back + education

More CLV from VIP segment

Rewards + personalization

0%

Avg Open Rate

0%

Revenue from Email

0x

x ROI on Retention

FAQ

The most common questions we get before launching a retention program.

Not necessarily. We prioritize education, personalization, and timing. Discounts are used strategically (e.g., dormant segments) instead of being the default.

Explore related services

Strategy, creative, web, automation — pick the piece you need or combine them into one full growth system.

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High-performance websites, landing pages, and custom web products.

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Streamline workflows with smart automation and custom business logic.

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